All Systems Operational

Uptime over the past 90 days. View historical uptime.
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
99.95 % uptime
Today
Communicate Operational
90 days ago
99.95 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
99.95 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
99.95 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
99.95 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
99.95 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
99.95 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2025

No incidents reported today.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Heads up: Ignite Education monthly maintenance scheduled - October 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 MDT
Scheduled - When: Thursday, October 16, 2025 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there's the possibility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

The updates will begin at 6pm Mountain, 8pm Eastern.

We will post a notification when the work is complete.
Oct 10, 13:22 MDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
Healthwise by WebMD Ignite solutions outage - Investigating
Resolved - All performance issues have been resolved and all solutions are working as normal. We apologize for any inconvenience.
Oct 7, 11:31 MDT
Investigating - Healthwise solutions are currently experiencing an outage. Our Network Administrators and Engineers are actively working to fix the problem. We will post updates as we learn more.
Oct 7, 10:38 MDT
Oct 6, 2025

No incidents reported.

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