All Systems Operational

Uptime over the past 90 days. View historical uptime.
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
99.33 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
100.0 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2025

No incidents reported today.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
ASHP import - Custom Content Builder (Ignite On-Demand) outage - August 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 29, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 17:00 MDT
Scheduled - When: Thursday, August 28, 2025 - 7pm to Friday, August 29, 2025 - 2am ET

Description: We'll be processing the August ASHP import.

Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 7 hours).

If you experience any issues afterwards, please submit a support ticket.
Aug 26, 10:52 MDT
Aug 28, 2025
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Heads up: Ignite Education monthly maintenance scheduled - August 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:00 MDT
Scheduled - When: Thursday, August 21, 2025 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

The updates will begin at 6pm Mountain, 8pm Eastern.

We will post a notification when the work is complete.
Aug 18, 16:40 MDT
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