All Systems Operational
Coach
Operational
Communicate
Operational
Consumer Health Library (CHL)
Operational
Content as a Service (CaaS)
Operational
Content Browser
Operational
Custom Content Manager (CCM)
Operational
Digital Experience Engine (DXE)
Operational
EngagedRx
Operational
EMR Modules
Operational
GooglePayCards
Operational
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.
Operational
HW Content Services - iAPI, Taxonomy, Search, Content
Operational
HealthAdvisor
Operational
HealthClips Online
Operational
HealthHub
Operational
Ignite Education APIs
Operational
Ignite Growth Platform
Operational
Ignite On-Demand
Operational
Ignite on FHIR
Operational
Knowledgebase
Operational
PTR System
Operational
Routers
Operational
RxCDI Enrollment Endpoint
Operational
RxCDI Dashboard
Operational
WebMD TV
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Heads up: Ignite Education monthly maintenance scheduled - September 17, 2026 Sep 17, 2026 18:00-22:00 MDT
Update -
*CORRECTION*: There was a typo in one of the date fields that had the incorrect date. The correct date is Thursday, September 17. We apologize for the confusion.
When: Thursday, September 17, 2026 - 8pm-12am ET
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Sep 15, 2026 - 14:00 MDT
When: Thursday, September 17, 2026 - 8pm-12am ET
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Sep 15, 2026 - 14:00 MDT
Scheduled -
When: Thursday, September 17, 2026 - 8pm-12am ET
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Sep 10, 2026 - 16:08 MDT
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 15 minutes or less. If you experience any issues longer than 15 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Sep 10, 2026 - 16:08 MDT