Healthwise solutions disruption to utilization reporting data
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 13:00 MST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 12:59 MST
Investigating - We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting).

Updates will be provided here as they become available.

NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.
Nov 15, 2024 - 07:59 MST
Uptime over the past 90 days. View historical uptime.
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
100.0 % uptime
Today
Krames APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Ignite Education solutions: Thursday, March 20, 8pm-12am ET
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 MDT
Scheduled - Required action: Please make sure to tell your end users about the maintenance to keep them informed on the expected performance impact.

Ignite Education: Ignite On-Demand & Ignite on FHIR;
Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Thursday, March 20, 8pm - 12am EST

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Potential impact: From 8pm - 9:30pm ET, we will perform maintenance on systems that could cause timeouts or unresponsiveness in the applications listed above. These timeouts are expected to last no longer than 30 minutes.

For the remainder of the maintenance window (9:30pm - 12am), no further downtime is expected. If you experience any issues, please submit a support ticket.
Mar 17, 08:18 MDT
Mar 19, 2025

No incidents reported.

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