Investigating - We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting).

Updates will be provided here as they become available.

NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for the Client Success Center, EMRm, CaaS and Coach.

Nov 15, 2024 - 07:59 MST
Advise Operational
90 days ago
99.92 % uptime
Today
Coach Operational
90 days ago
99.98 % uptime
Today
Communicate Operational
90 days ago
99.98 % uptime
Today
Content Browser Operational
90 days ago
99.89 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
99.98 % uptime
Today
EMR Modules Operational
90 days ago
99.95 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
99.98 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
99.98 % uptime
Today
Knowledgebase ? Operational
90 days ago
99.98 % uptime
Today
COD10 Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Krames APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Unresolved incident: Healthwise solutions disruption to utilization reporting data.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Resolved - This incident has been resolved.
Nov 6, 14:57 MST
Update - The issue has been resolved and all solutions are operating as normal. Thank you for your patience!
Nov 6, 14:56 MST
Investigating - We are experiencing an issue which is preventing content from being displayed or fulfilled. We are actively investigating and working to resolve as quickly as possible. Updates will be provided as they become available.
Nov 6, 14:43 MST