All Systems Operational

Uptime over the past 90 days. View historical uptime.
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
99.33 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
100.0 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Head's up: Custom Content Builder disruption possible (Ignite On-Demand & Ignite on FHIR clients) Jul 21, 2025 17:00-18:00 MDT

When: Monday, July 21, 2025 - 7-8pm ET

Description: We'll be processing a June ASHP import.

Potential impact: Usage of Custom Content Builder may be disrupted during the processing timeframe.

If you experience any issues afterwards, please submit a support ticket.
Posted on Jul 18, 2025 - 14:01 MDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Head's up: Ignite Education monthly maintenance scheduled - July 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 MDT
Scheduled - When: Thursday, July 17, 2025 - 8pm-12am ET

Description: We'll be performing routine maintenance to keep our systems running smoothly.

Solutions impacted: Ignite Education (Ignite On-Demand & Ignite on FHIR); Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Potential impact: As systems reboot, there is the potential for a short, less than 5 minute, disruption to services. If you experience any issues or downtime longer than 5 minutes, please submit a support ticket.

Required action: Please inform your end users about the maintenance so they're aware of any potential performance impact.
Jul 11, 09:15 MDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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