All Systems Operational

Uptime over the past 90 days. View historical uptime.
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
100.0 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Apr 17, 2025
CORRECTION: Ignite Education solutions monthly maintenance will begin this evening at 8pm ET WebMD Ignite Maintenance - 17 April 2025
Update - The scheduled maintenance has been completed.
Apr 18, 07:14 MDT
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 MDT
Scheduled - Ignite Education solutions will be undergoing routine maintenance Thursday, April 17 - 8pm-12am ET.

Required action: Please make sure to tell your end users about the maintenance to keep them informed on the expected performance impact.

Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient

Description: Routine maintenance will be performed to keep our systems running smoothly.

Potential impact: Consumer Health Library, Veterans Health Library, & SWIQ could experience short timeouts or unresponsiveness of ~5 minutes. All other solutions should not be impacted.

If you experience any issues or downtime longer than 5 minutes, please submit a support ticket.

View the full maintenance schedule in WebMD Ignite Education Help Center (log in required).
Apr 17, 07:49 MDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
WebMD Ignite Healthwise solutions disruption to utilization reporting data
Resolved - This incident has been resolved.
Apr 9, 12:31 MDT
Update - We are continuing to investigate this issue.
Jan 28, 13:00 MST
Update - We are continuing to investigate this issue.
Jan 28, 12:59 MST
Investigating - We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting).

Updates will be provided here as they become available.

NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.
Nov 15, 07:59 MST
Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

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