All Systems Operational

Uptime over the past 90 days. View historical uptime.
Coach Operational
90 days ago
99.71 % uptime
Today
Communicate Operational
90 days ago
99.71 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
99.75 % uptime
Today
Content Browser Operational
90 days ago
99.83 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
99.75 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
99.71 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
99.71 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
99.71 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
99.87 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
99.71 % uptime
Today
Ignite Education APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Performance Issues
Resolved - All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.
Nov 4, 09:17 MST
Investigating - Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
Nov 4, 08:22 MST
Nov 3, 2025
Performance Issues
Resolved - All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.
Nov 3, 17:46 MST
Update - We are continuing to investigate this issue.
Nov 3, 16:05 MST
Investigating - Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
Nov 3, 16:04 MST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Heads up: Urgent maintenance work scheduled to address yesterday's Azure outage - Thursday, 10/30 - 2pm ET / 12pm MT
Completed - The scheduled maintenance has been completed.
Oct 30, 12:19 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 MDT
Scheduled - When: Today, Thursday, October 30 - 2-3pm ET / 12-1pm MT - 1 hour

Description: We'll be performing work to return solutions to the previous Azure workflow which may cause some distruption to solutions..

Solutions impacted: Coach, EMR Module, KBNet, Content Browser, CaaS, Content APIs, CCM.

Potential impact: As systems reboot, there's the possibility of disruption of usage of up to an hour.

Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.

We will post a notification when the work is complete.
Oct 30, 11:53 MDT
Oct 29, 2025
RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected
Resolved - All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.
Oct 29, 13:28 MDT
Update - We are continuing to investigate this issue.
Oct 29, 10:50 MDT
Investigating - WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down.

We are monitoring the situation and will report as Microsoft addresses the Azure outage.
Oct 29, 10:46 MDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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