Update - We are continuing to investigate this issue.
Jan 28, 2025 - 13:00 MST
Update - We are continuing to investigate this issue.
Jan 28, 2025 - 12:59 MST
Investigating - We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting).

Updates will be provided here as they become available.

NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.

Nov 15, 2024 - 07:59 MST
Advise Operational
90 days ago
100.0 % uptime
Today
Coach Operational
90 days ago
100.0 % uptime
Today
Communicate Operational
90 days ago
100.0 % uptime
Today
Content Browser Operational
90 days ago
100.0 % uptime
Today
Custom Content Manager (CCM) Operational
90 days ago
100.0 % uptime
Today
EMR Modules Operational
90 days ago
100.0 % uptime
Today
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc. ? Operational
90 days ago
100.0 % uptime
Today
HW Content Services - iAPI, Taxonomy, Search, Content ? Operational
90 days ago
100.0 % uptime
Today
Knowledgebase ? Operational
90 days ago
100.0 % uptime
Today
COD10 Operational
90 days ago
100.0 % uptime
Today
Consumer Health Library (CHL) Operational
90 days ago
100.0 % uptime
Today
Content as a Service (CaaS) Operational
90 days ago
100.0 % uptime
Today
Digital Experience Engine (DXE) Operational
90 days ago
100.0 % uptime
Today
HealthAdvisor Operational
90 days ago
100.0 % uptime
Today
HealthClips Online Operational
90 days ago
100.0 % uptime
Today
HealthHub Operational
90 days ago
100.0 % uptime
Today
Ignite Growth Platform Operational
90 days ago
100.0 % uptime
Today
Ignite On-Demand Operational
90 days ago
100.0 % uptime
Today
Ignite on FHIR Operational
90 days ago
100.0 % uptime
Today
Krames APIs Operational
90 days ago
100.0 % uptime
Today
WebMD TV Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Resolved - This incident has been resolved.
Jan 31, 09:15 MST
Investigating - We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.
Jan 31, 09:06 MST
Jan 30, 2025

No incidents reported.