All Systems Operational
Coach
Operational
Communicate
Operational
Consumer Health Library (CHL)
Operational
Content as a Service (CaaS)
Operational
Content Browser
Operational
Custom Content Manager (CCM)
Operational
Digital Experience Engine (DXE)
Operational
EMR Modules
Operational
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.
Operational
HW Content Services - iAPI, Taxonomy, Search, Content
Operational
HealthAdvisor
Operational
HealthClips Online
Operational
HealthHub
Operational
Ignite Growth Platform
Operational
Ignite On-Demand
Operational
Ignite on FHIR
Operational
Knowledgebase
Operational
Ignite Education APIs
Operational
WebMD TV
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Custom Content Builder (Ignite On-Demand) outage - ASHP import - January 15, 2026 Jan 22, 2026 17:00 - Jan 23, 2026 00:00 MST
Scheduled -
*RESCHEDULED*
The ASHP import was halted due to a conflict with another update process. It has been postponed to the following date:
When: Thursday, January 22 - 7pm to Friday, January 28, 2am ET
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 7 hours).
If you experience any issues afterwards, please submit a support ticket.
Jan 16, 2026 - 07:32 MST
The ASHP import was halted due to a conflict with another update process. It has been postponed to the following date:
When: Thursday, January 22 - 7pm to Friday, January 28, 2am ET
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 7 hours).
If you experience any issues afterwards, please submit a support ticket.
Jan 16, 2026 - 07:32 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 2026 - 17:00 MST
Jan 15, 2026 - 17:00 MST
Scheduled -
When: Thursday, January 15, 2026 - 7pm to Friday, January 16, 2am ET
Description: We'll be processing the January ASHP import.
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 7 hours).
If you experience any issues afterwards, please submit a support ticket.
Jan 12, 2026 - 13:43 MST
Description: We'll be processing the January ASHP import.
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 7 hours).
If you experience any issues afterwards, please submit a support ticket.
Jan 12, 2026 - 13:43 MST