All Systems Operational
Coach
Operational
Communicate
Operational
Consumer Health Library (CHL)
Operational
Content as a Service (CaaS)
Operational
Content Browser
Operational
Custom Content Manager (CCM)
Operational
Digital Experience Engine (DXE)
Operational
EMR Modules
Operational
HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.
Operational
HW Content Services - iAPI, Taxonomy, Search, Content
Operational
HealthAdvisor
Operational
HealthClips Online
Operational
HealthHub
Operational
Ignite Education APIs
Operational
Ignite Growth Platform
Operational
Ignite On-Demand
Operational
Ignite on FHIR
Operational
Knowledgebase
Operational
WebMD TV
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Custom Content Builder (Ignite On-Demand) outage - ASHP import - February 12, 2026 Feb 12, 2026 17:00-18:00 MST
When: Thursday, February 12, 2026 - 7pm to Friday, February 12, 8pm ET
Description: We'll be processing the February ASHP import.
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 1 hour).
If you experience any issues afterwards, please submit a support ticket.
Posted on Feb 09, 2026 - 13:55 MST
Description: We'll be processing the February ASHP import.
Impact: Usage of Custom Content Builder will likely be disrupted during the processing timeframe (approximately 1 hour).
If you experience any issues afterwards, please submit a support ticket.
Posted on Feb 09, 2026 - 13:55 MST
Heads up: Ignite Education monthly maintenance scheduled - February 19, 2026 Feb 18, 2026 18:00-22:00 MST
When: Thursday, February 19, 2026 - 8pm-12am ET
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Posted on Feb 11, 2026 - 15:32 MST
Description: We'll be performing routine maintenance to keep our systems running smoothly.
Solutions impacted: Ignite Education: Ignite On-Demand & Ignite on FHIR; Consumer Health Library; SWIQ; V2 & V3 APIs; Veterans Health Library; Direct to Patient
Potential impact: As systems reboot, there's the possbility of very short downtime - 5 minutes or less. If you experience any issues longer than 5 minutes, please submit a support ticket.
Required action: Please inform your end users of the maintenance window so they're aware of any potential performance impact.
The updates will begin at 6pm Mountain, 8pm Eastern.
We will post a notification when the work is complete.
Posted on Feb 11, 2026 - 15:32 MST