WebMD Ignite Healthwise solutions disruption to utilization reporting data

Incident Report for WebMD Ignite

Resolved

This incident has been resolved.

Posted Apr 09, 2025 - 12:31 MDT

Update

We are continuing to investigate this issue.

Posted Jan 28, 2025 - 13:00 MST

Update

We are continuing to investigate this issue.

Posted Jan 28, 2025 - 12:59 MST

Investigating

We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting).

Updates will be provided here as they become available.

NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.

Posted Nov 15, 2024 - 07:59 MST

This incident affected: Content as a Service (CaaS) and EMR Modules.